Return Policy
At artisdepot, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes a return or exchange may be necessary, and we are here to assist you through the process.
Return and Exchange Policy
Our return and exchange policy is subject to the specific guidelines mentioned on the product page. We encourage you to review the product page for any specific instructions or conditions related to returns or exchanges.
Large Item Returns
If you need to return a large item, please provide us with the specific reason for the damage or issue with the item. Contact our dedicated customer service team at support@artisdepot.com, and they will guide you through the return process.
Conditions for Returns and Exchanges
In order to be eligible for a return or exchange, the item must meet the following conditions:
- The item must be in its original condition, unworn or unused.
- All tags and packaging must be intact.
- You must provide the receipt or proof of purchase.
How to Initiate a Return or Exchange
If you meet the above conditions and wish to initiate a return or exchange, please contact our customer service team at support@artisdepot.com. They will provide you with further instructions and assist you throughout the process.
Exceptions and Non-Returnable Items
While we strive to accommodate all returns and exchanges, there are certain items that cannot be returned or exchanged. These include perishable goods, custom products, and personal care goods. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any questions or concerns regarding the eligibility of your item, please reach out to our customer service team for clarification.
Refunds and Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed within 30 business days and will be credited to your original payment method. Please note that the processing time may vary depending on your bank or credit card company.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. To ensure a smooth return process, please follow these steps:
- Contact Customer Service: Notify our customer service team of your return request within 14 days of receiving the item by emailing us at support@artisdepot.com.
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Provide Necessary Information: When contacting customer service, please include the following information:
- Order number
- Detailed description of the damage or issue with the item
- Photographs of the damaged item
- Receipt or proof of purchase
- Return the Item: After your return request is confirmed by our customer service team, please return the item as instructed. The item must be in the same condition as when you received it.
If you have any further questions or require assistance with your return or exchange, please do not hesitate to contact our customer service team. We are here to ensure your satisfaction and provide a seamless shopping experience.